Wubaquy
Customer service done right.
We run practical workshops that teach real customer service skills — not theory, not slides, but hands-on practice that sticks.
Built from practice, not policy.
Wubaquy started in 2015 in Dublin as a small group of practitioners who were tired of customer service training that looked good on paper but changed nothing on the floor. Every format we use — role-play, live feedback, peer critique — was tested in actual service environments before it made it into a workshop.
We work with teams across Dublin and surrounding areas, and our online platform means participants can access materials, replay exercises, and collaborate without being tied to a commute.
- Role-play exercises
- Live peer feedback
- Scenario libraries
- Online replay
The hard parts of service interactions.
Most training avoids the uncomfortable moments — the angry caller, the impossible request, the colleague who undercuts you in front of a client. Our workshops go straight there.
Participants work through structured scenarios drawn from real complaints and edge cases. Each session ends with a debrief that focuses on what actually happened, not what should have happened in theory.