Wubaquy — Dublin
Events on topic
Practical workshops on customer service — built around real scenarios, not slides. Each session gives you something you can use the next day.
Ask about upcoming sessionsAll scheduled events
Customer Service Excellence: A One-Day Workshop
A structured one-day workshop covering practical techniques for handling customer interactions, resolving complaints, and maintaining professional standards across service channels.
Complaint Handling Masterclass for Service Teams
A half-day masterclass focused specifically on complaint resolution, de-escalation methods, and written response standards for customer service professionals.
Telephone Customer Service Skills: Intensive Training Day
A full-day training event focused on telephone-based customer service, covering call structure, tone management, and handling difficult conversations professionally.
Customer Service Leadership Forum: Managing Teams and Standards
A one-day forum for customer service managers and team leaders focused on setting service standards, coaching staff, and using data to identify performance gaps.
Startup Investment and Market Analysis: Equities, Bonds and Beyond
A structured session examining how to evaluate startup investment opportunities alongside traditional assets such as equities and bonds, with a focus on practical market analysis methods.
Online or in-person — your call
All sessions run online so you can join from anywhere in Dublin or the surrounding areas. No commute, no rescheduling around traffic.
Some workshops include optional in-person practice days at our Deansgrange base for those who prefer face-to-face roleplay.
What works, what to plan for
Works well
Short focused sessions fit around a working schedule without needing full days off
Exercises use real customer scenarios, not invented case studies
Group sizes stay small so everyone gets time to practise and get feedback
Materials stay available after the session ends — no rush to take notes
Plan for this
Some roleplay exercises need a quiet space and a working microphone
Results depend on how much you practise between sessions — no shortcuts
A few workshops have prerequisites — check the detail page before booking
Seats are limited per cohort and fill up a few weeks before the start date
A few things worth knowing
9
years running customer service workshops — started in 2015, still refining the format
12
participants per cohort at most — enough for real discussion, not so many that voices get lost
4–6
hours per workshop on average — structured enough to cover the topic, short enough to stay focused